faq

COVID

What are your COVID-19 related terms and conditions?

Please consult the green box of our terms and conditions to learn more about our disinfection protocols and cancellation policy during an active quarantine : click here.

BEFORE DEPARTURE

Can I leave my vehicle at your offices during my stay?

You may park your vehicle in one of our spaces indicated by a “VanLife” sign (only one car per rental) when you leave with one of our vans. . However, VanLife MTL is not responsible for any incident, theft, or other similar situations (vandalism, flat tire, fire, etc.). Ensure that you do not leave any valuable items in your vehicle while you are away. If possible, we suggest that you find an alternative to avoid leaving your vehicle in our parking lot.

What documents do I need for the rental?

You must have two pieces of valid government-issued photo identification. These include your driver’s license, which must be valid for the entire duration of the rental. Ensure that you have a valid passport if you wish to travel to the United States.

What payment methods are accepted?

We accept payment by credit card only for the initial reservation, which you must make through our website. If you wish to add extras to your rental or purchase items from our boutique once on location, you may pay by cash, debit or credit card. The security deposit must be held on a valid credit card in the name of one of the clients on file. We are strict about this for legal reasons. (We do not accept American Express.)

Do we need a special driver’s license to drive your vehicles?

We require only a valid regular class 5 driver’s license. The validity of each license must be approved by the SAAQ before your departure. We will verify this for you.

How many kilometres are included in my package?

The package includes 200 km per rental day.
For example, a 7-day rental will include 1,400 km.

Can I add more mileage to my rental package?

Yes ! Click here to see the available packages. Please note that you must select packages before departure. However, if you exceed your mileage during your rental, you can pay for your excess mileage upon your return at a rate of $0.30/km.

Is it possible to add additional days to my initial rental?

This will depend on the availability of the vehicle.

Please advise us as soon as possible if you wish to enjoy the vehicle for a longer period.

At what time should I pick up my vehicle and, at what time should I return it?

At the time of rental, you will have the opportunity to choose among available time slots that are convenient for you to take possession of the van. The same applies to the return. You take possession of the vehicle at the time selected when you make your online reservation. It is very important to be on time.

That said, our business hours are:

For taking possession of the vehicle: between 9 a.m. and 3 p.m.

For returning the vehicle: between 9 a.m. and 3 p.m.

No departure or return will be made outside of their time slots.

Can I cancel my reservation?

Yes, but fees may apply (see details below). If you must cancel a reservation with us, you must email us at  info@vanlifemtl.com. Once we process your request, you will receive a confirmation of cancellation.

Cancellation fee:

  • Cancellations made within 30 days or more before departure: for all cancellations of reservations valued at 2500$ or less, a fee of 175$ +txs will be withheld from your refund. For all cancellations of reservations valued at 2501$ or more, a fee of 7% of the total value of the reservation (+ txs) will be withheld from your refund.
  • A fee of 50% of the total reservation amount: cancellation made less than 30 days before the departure date.
  • No refund: cancellation made seven days or less before the departure date.
Can we see your vehicles before the rental?

We cannot easily anticipate when our vans will be available for visits. Alternatively, we recommend that you watch this short video which provides a better understanding of the vehicle’s installations and operation.

Where can I pick up or return the vehicle?

All stays begin and end at our offices located at 2716 Rue Lapierre in LaSalle. To help us manage our departures and returns, please respect the hours mentioned on your reservation confirmation.

Is there a minimum rental period?

The minimum rental period is four days, except for the 3-day Ski In Ski Out package, available only in winter. The Ski In Ski Out package is the only possible exception.

Can I rent your vehicles if I will not be 25 years old at the time of my rental?

Our insurance does not cover our vans for drivers under the age of 25, therefore, no exception to this rule is possible.

What justifies the fees for additional drivers?

These fees allow us to open a file with our insurer and ensure that all drivers are adequately covered.

Why do I pay the last day’s full price even if I return the vehicle no later than 3:00 p.m.?

This daily amount includes the hours you still have the vehicle and covers the cleaning costs and time needed after your return.

INSIDE THE VAN

How do I recharge the batteries in my converted van?

The batteries in the cabin are independent of the vehicle’s batteries and are recharged in three ways:

  1. 1. Connecting the vehicle to an external 15 amp terminal;
  2. 2. The 310 W solar panel, ensuring that it is exposed to the sun;
  3. 3. While driving, the motor recharges the cabin batteries.

Recharging options #2 and #3 are self-contained, you do not have to think about it and your batteries recharge themselves! The van contains a device that displays the battery level.

What amperage do I need to charge my van while in a campground?

Our vans come equipped with a 15 amp extension cord.

We also have 30 amp extension cords available at no charge (upon request). Please note that quantities of 30 amp extension cords are limited, so there is no guarantee they will be available for your rental.

Can we bring our pet in your vehicles?

Dogs are welcome. However, we will charge an additional cleaning fee of $150 for the duration of the rental. VanLife MTL allows a maximum of two dogs per vehicle. For any damage, we will deduct fees for repair or replacement from the security deposit. Never leave your pet unattended in the vehicle with the windows closed.

Do van rentals include cooking facilities?

Yes. Other kitchen items are also available as extras such as a BBQ, warm bedding, bicycle rack, etc.: Full list here.

Should I bring sheets or a sleeping bag?

The rental includes a fitted sheet, a flat sheet, two pillows and two pillowcases for each bed. You can also rent sleeping bags and warm bedding for those more sensitive to the cold.

Can child seats be placed in the van? Do you provide child seats?

Our vans can accommodate two child seats in the back seat.

You can rent a child seat for $35 per rental. Our rental seats can accommodate children weighing from 5 lbs to 65 lbs. You may also use your own.

Do the vans have air conditioning and heating?

Our vans come equipped with ceiling fans for hot days and an independent four-season heating system for cooler nights. Air conditioning is available in the front driving area but is not available in the cab of the vans.

Can I rent extra outdoor equipment or items to add to our comfort?

Surely! VanLife MTL provides you with all kinds of items to make your stay more enjoyable. To see the complete list of our extras and their rental prices,  click here.

What happens if I want to add an extra once the reservation is confirmed?

You may add extras at the time of your departure if the items are available. However, we strongly recommend that you contact us at least seven days before departure to add or remove extras to your reservation.

Can I bring my bike rack?

Yes, it is possible, but not recommended. Our bike rack, offered as an extra, has been designed to allow you to open the rear doors without having to remove the bike rack. Remember that access to the main storage space and the outdoor shower is located in this area. If you are using your bike rack, you will need to uninstall it each time you need to access the storage space.

Note: Our vans come equipped with a 2-inch hitch.

Where can I get (18 litres) containers of drinking water?

Water containers are available in grocery stores as well as some convenience stores and gas stations. You can also fill these containers with running water or ask about free spring water outlets along the way.

How does the shower work?

Our converted vans are all equipped with an outdoor shower and electric water heater. Our MEA Deluxe 21′ model also includes an interior shower connected to the same water heater.

In total, our water tanks can hold approximately 80 litres (19 gallons), which you can fill through a water inlet and garden hose supplied with the van. Please note that the showers are closed during the frost period, from November to April. (Showers are not available for JeepLife Mtl.)

How do portable toilets work?

They are installed in an easy-to-stow drawer and retain odours well. The toilet consists of two detachable compartments: the toilet bowl and a holding tank. You can thus flush the toilet after each use. Once filled, take the holding tank and empty it in a regular toilet. You will be given a short training session at your departure to demonstrate proper use of the toilet. They are simple to use and offered as an extra for $40/rental (cleaning fee). It makes a nice addition to your rental for comfortable camping!

Click here to watch a video explaining our portable toilets: explanatory video

Are the vans equipped with electrical outlets?

Our vehicles come equipped with 120 V outlets and USB ports. Be sure to bring your adaptors if necessary.

Do I have to clean the vehicle before returning it?

You must return the vehicle must in the same condition as when you took possession. Clients must clean all rental equipment, such as portable toilets and dishes. Wastewater must be emptied as well as the fridge and garbage cans, which must also be cleaned. If you do not return the van in acceptable condition, we will hold an additional cleaning fee of $250 from your deposit.

How many people are allowed in the vans?

Our 1 to 4 passenger models include 4 seats with seat belts. However, you will be able to transport a 5th person in our 1 to 5 passenger model.

When the vehicle is in motion, all passengers must wear their seatbelt.

Do you have a van for a family of 5?

We have a van with five seats with seatbelts: a bench for three people in front and a bench for two people in the cabin. Please note that if your three children are young, the SAAQ does not advise children under the age of 12 to sit in front.

The van includes two double beds and a floor mattress. You can therefore place three children in one of the double beds or place one of the passengers on the floor mattress.

Can the vehicle accommodate persons with reduced mobility?

Unfortunately, our vehicles do not yet have wheelchair ramps.

Are your vans designed for Canadian winters?

Yes! Our vans come insulated and equipped with an independent heating system that runs on your vehicle’s fuel. We also provide all the “must-have” items for winter: winter tires, snow brush, scraper, shovel, steel traction and tow cable.

ON THE ROAD

Where can I travel with your vehicles?

You are free to travel throughout Canada and the United States. However, it is strictly forbidden to cross the Mexican border. Some additional restrictions apply. Click here for more information.

Where can I park the vehicle to sleep?

We recommend that you camp in designated campsites whether in national/state parks or private campgrounds.

Several applications or websites suggest places to sleep: Park4night, ioverlander, Terego, etc.

You can also be creative!

What happens in the event of an accident?

In the event of an accident, we ask you to think about your safety first.

  • In the event of a serious accident, call 911 for immediate assistance.
  • All vehicles have a Joint Report of Automobile Accident in the glove compartment.
  • If you need immediate roadside assistance, please call 1-800-363-4869
  • Then, contact us at 514-903-1995 as soon as possible to inform us of the situation. Depending on the situation, we will assist you with the next steps.
What happens if the vehicle breaks down?

All our vehicles come with roadside assistance in case of mechanical problems. Please contact us immediately to let us know about the situation. Our goal is to get you back on the road as quickly as possible. However, if your vehicle is not available overnight because it is kept in a repair shop, we will reimburse you for the rental for that night. If possible, we will provide you with a replacement vehicle. In the unlikely event that the vehicle cannot be repaired or replaced, we will reimburse you for the remaining days of the rental agreement and assist you in returning home. However, we may not be able to extend your trip due to future rentals.

Do you recommend places that are worth visiting?

We also suggest the following sites:

How do we proceed when crossing a toll booth?

You are responsible for paying the fees at each tollbooth. If you do not do so, we will charge you the amount in addition to a $25 administrative fee.

Is the vehicle insured?

Basic insurance is included with your rental. We offer other packages to enhance your coverage. Click here to find the package that best suits your needs.

What does the insurance cover?

Insurance coverage varies depending on the package you choose. Click here to learn more. Please also note that there is NO insurance coverage for negligent driving, as stated in our  Terms and Conditions.

Does the insurance cover personal belongings?

No. VanLife MTL is not responsible for your personal property. To protect your belongings, you can opt to purchase travel insurance before your departure or check with your vehicle insurance company.

Can I use my credit card’s vehicle insurance?

Credit card coverage does not include converted vans. In any case, we do not credit the basic insurance included with your rental if you have external insurance.

How much fuel do the vehicles consume?

Our vehicles consume about 14 litres/100 km and, the van’s fuel tank can hold 91 litres.

Do vehicles come with a full tank of fuel?

As far as possible, vans will have a full tank when you take possession. In all cases, you must return the vehicle with the same level of fuel as provided. The fuel tank level will be noted on the file before departure to avoid confusion.

Do the vehicles have automatic or manual transmissions?

All of our vehicles come equipped with automatic transmission and are easy to maneuver.

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